PROJECT

AR + T

End to end App | Feb 21-March 2

Nancy Hero Image

Project

How might we enhance user engagement with artists and their artwork online?

Skills

UX Design
Design System
User Research
Prototyping

Tools

Figma
Miro
Airtable
Notion

Team Members

Ester Choi
(Project Manager)
Jaehee Jung
(UX Designer)
Kelli Vu
(UI/UX Designer)

I teamed up with fellow designers on a pivotal project, working collectively to conceptualize and create a comprehensive product that incorporates an Augmented Reality element. This innovative addition aims to simplify the process of buying art online.

Finished Project

After consolidating similar insights, we distilled shared user feedback into common categories. Within these categories, we then focused on identifying the three most frequently encountered insights and their corresponding user needs.

Solution

Improved user engagement  rate.
Connection
Connect with with both buyers an art.
Community
Community bonds in art activities.

A specialized e-commerce application incorporating an Augmented Reality feature has been developed with the primary aim of deepening the bond between enthusiasts and artists. The objective is to engage users who seek to establish a strong emotional connection with the artist.

Augmented Reality technology is harnessed to craft an immersive shopping experience tailored for art aficionados, simultaneously bolstering confidence among potential buyers.

User Interviews

Following the organization of similar insights into cohesive groups, we proceeded to synthesize prevalent user categories. Out of these categories, we then honed in on the top three most frequently encountered insights, along with their corresponding needs.

Users' Needs

Gamification
Improved user engagement and retention rate with Augmented Reality.
Support Local
80% follow artists who share the same values as them.
Aesthetics
100% want to find art that pleases them for their room.

Users' Frustrations

Measurement
60% says they are "not sure how this [art] looks like in my room."
Options
60% want more options to choose from.
Affordability
60% find art too expensive.

Meet Our User: Cindy

Drawing upon these collective findings, we collaboratively constructed a Persona, an individual character rooted entirely in research. This persona effectively encapsulated the characteristics and preferences of all our participants, serving as a comprehensive representation of our user base.

Meet Cindy:

Cindy is derived from our understanding of a user's point of view (POV) based on both qualitative and quantitative research, so we began to tackle our user problems by ideating possible solutions next!

Framing Cindy's POV

POV 1. Cindy is an avid follower of her favorite artist on Instagram. When the artist shared a post about selling her artwork on the AR+T app, Cindy felt a strong connection, believing that she and the artist share similar values. Cindy is now motivated to purchase new artwork because she aims to infuse her personal style and personality into her living space.

Cindy perceives a resonance between her values and those of the artist she admires. Her motivation to acquire new artwork stems from a desire to imbue her living space with a unique touch of her personality and style.

POV 2.  Cindy simply wants a swift and efficient way to navigate the app, with her primary objective being to locate her favorite artist's profile and purchase the artist's artwork.

POV 3. Cindy is keen on visualizing the artwork within her living space to ensure it complements her room's aesthetics and dimensions.

We delved into a comprehensive understanding of Cindy's unique perspective (POV) to guide our brainstorming and ideation process, aiming to devise solutions that enhance her overall user experience with the app.

Mapping out Cindy's Experience

We focused on Cindy's purchasing experience by first building a task flow, focusing on buying a painting from her favorite artist on the app.

Approachable UI Design

After Jaehee completed the mid-fidelity wireframes, we were all set to dive into the enjoyable phase of UI design!

The team came together to brainstorm ideas for a style guide, aiming to define the brand's image as approachable, kind, and simple. Following that, we proceeded to develop high-fidelity wireframes, guided by my UI direction.

Focused On Engagement

We outlined four distinct tasks that detail the step-by-step process Cindy would follow to purchase a painting on the map, providing a clear and specific path from initiation to completion.

As an additional deliverable, we incorporated a flow chart specifically designed to mirror Cindy's emotional journey and cognitive thought process throughout her entire user experience. This chart served to provide deeper insights into her perspective.

  • Listen/Chat with artists wherever you are.
  • Send them a direct message.
  • Imagine the art right right where you want it in your own room.
  • Answers questions about fitting and measurement.
  • Personalization keeps users engaged.• Gain confidence before buying.

Prototype Testing

Following our agile approach to user testing, we implemented the following revisions:

  • Place bottom navigation lower.
  • Enlarged headers bigger and bolder for accessibility.
  • Added "See More" icon to view artworks in AR.
  • Improved "Original and Print UI" on Product Description page.
  • Made "Add to Cart" button clickable right away in AR.
  • Remove Cart Icon and send user directly to Cart page.
  • Made the AR icon more clear and noticeable.

Final Project

Interact with the prototype here

Results

  • An impressive 83% of users conveyed their appreciation for the delightful interactions provided by the application.
  • Users reported that the mobile application on the iOS system was highly intuitive and user-friendly.
  • A striking 100% of users expressed a heightened emotional connection when considering art purchases that allowed them to visualize the artwork within their personal space.

Final Thoughts & Takeaways

Challenges
  1. We encountered unexpected difficulties with users comprehending the AR feature, which is a pivotal aspect of our project. However, we successfully addressed this challenge by conducting a comprehensive analysis of our competitors.
  2. I faced the challenge of having morning commitments, which posed some difficulties in coordinating with the team. Consequently, we had to pull an all-nighter to ensure the prototype was completed on time.
  3. None of us had access to a paid video chat subscription, so we relied on Discord for real-time communication and collaboration. If I were to continue working on this product, I'm eager to delve deeper into the AR feature, gaining a more comprehensive understanding of its underlying concepts and potential for expansion.